FAQ
SHIPPING
1.Do you ship worldwide?
Yes, we ship worldwide.
2. Where you ship goods from ?
Normally we ship the goods from China. meanwhile we have also warehouse in US. It depends on the situation of warehouse.
3.What is the shipping cost ?
It depends on the country and the weight of the goods. Customers can find the shipping cost in the check out page.
4. What is the shipping time ?
The time frame for order delivery is divided into two parts:
- Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturers for dispatch within 24 hours after the order is placed. The manufacturer and China Post process the orders, which takes an additional 2–4 days.
- Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination.International delivery usually takes about 15–30 business days. US orders are shipped by e-Packet, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 7 and 14 days to arrive at their destination but can take longer from time to time.
5. How do I track my package?
You can track your parcel via the Confirmation Email. Also, you can click “Track my Order” link on our website.
PAYMENT & ORDERING
1.What payment terms you can accept?
We can accept Paypal.
2. My payment was declined, why?
If your credit card is declined there may be a few reasons why: the card has no funds available, you entered the wrong CSV security code, the card is expired, you entered the wrong billing information, the card does not allow internet purchases (card not present purchases), there is a hold on the card. In any event by calling your issuing bank they can tell you why the card is declining.
Solutions: try a different credit card or try using PayPal as your checkout method (they accept VISA, MasterCard, American Express and Diners Club.
3.How do I cancel my order?
Only unshipped orders may be cancelled. Cancellation may be done either through email or by telephone. Refund will be issued accordingly if card is charged.
4. Is my information is securing using this site?
Absolutely!!! Our Secure Software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts your credit card number so that it cannot be read as the information travels over the Internet.
5.What if my address is wrong?
If your dress is not available, we will send you an email and/or call you. Please be sure to check your email within 24 hours of placing your order. We will do everything we can to fufill your order.
RETURN & REFUNDS
1.What items are returnable?
- Within 30 days of order date
- In original condition: resell-able
- Unused or undamaged
- In the original packaging
2.How do I return a product?
Once you have alerted us you wish to make a return through an email contact. We will email you a link to start the easy return process.
3. What is your refund policy?
Customer need to bear the return shipping cost. We will refund the money once we receive the goods you bought.
4.How will you refund me ?
We will refund the money via Paypal. Please allow 3-5 days for the funds to show in your account.